Privacy Policy

**Last Updated:** [08/07/2026]

Guardian Tree Care (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit a form, request a quote, contact us, opt in to SMS communications, or use any of our tree care services.

By using our website or submitting your information to us, you agree to the collection and use of information as described in this Privacy Policy.

## 1. Information We Collect

We may collect personal information that you voluntarily provide to us when you complete a contact form, request an estimate, schedule a service, call us, opt in to SMS messages, or interact with our website.

The information we may collect includes:

* Full name

* Phone number

* Mobile phone number

* Property address or service location

* Details about your tree care or property service request

* Preferred appointment date or time

* Photos, documents, or other information you choose to submit

* Any message or inquiry you send to us

* SMS opt-in status and communication preferences

We may also collect certain technical information automatically when you visit our website, including:

* IP address

* Browser type

* Device type

* Pages visited

* Time spent on pages

* Referring website

* General location information

* Website usage and interaction data

This information helps us understand how visitors use our website and allows us to improve performance, security, and user experience.

## 2. How We Use Your Information

We may use the information we collect for the following purposes:

* To respond to your inquiries

* To provide quotes, estimates, consultations, inspections, or service information

* To schedule appointments

* To communicate with you about your service request

* To send service updates and appointment reminders

* To provide tree care, tree removal, trimming, pruning, stump grinding, emergency tree services, or related property services

* To send project status updates

* To send promotional offers or marketing communications where permitted

* To improve our website, services, and customer experience

* To send follow-up messages related to your inquiry

* To manage customer relationships

* To maintain website security

* To comply with legal, regulatory, or business obligations

* To prevent fraud, misuse, or unauthorized access

We do not sell your personal information for money.

## 3. SMS Privacy Notice

### Collection of Information

We collect your mobile phone number when you opt in to receive SMS communications from Guardian Tree Care.

### Use of Information

We use your phone number to send you service updates, appointment reminders, project status updates, and marketing offers related to our tree care services.

### Data Sharing

We do not share, sell, or rent your mobile phone information or SMS consent data with any third parties or affiliates for their own marketing purposes.

### Your Rights

You have the right to request access to or deletion of your personal data. To exercise these rights, please contact us through our website contact form or call us at (716) 707-1667.

## 4. Contact Forms and Third-Party Service Providers

Our website may use third-party tools, forms, CRM platforms, scheduling tools, analytics services, hosting providers, or communication systems to help us operate the website and respond to customer inquiries.

When you submit a form on our website, your information may be processed through a third-party service provider that helps us receive, organize, and respond to your request.

These service providers are only given access to the information needed to perform their services and are expected to protect your information. We do not authorize these providers to use your personal information for their own independent marketing purposes.

## 5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve website functionality, analyze visitor behavior, and enhance your browsing experience.

Cookies are small files placed on your device that help websites remember information about your visit.

We may use cookies to:

* Understand how visitors use our website

* Improve website speed and performance

* Remember user preferences

* Track website traffic and page performance

* Support marketing or advertising efforts, if applicable

You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

## 6. Analytics and Website Performance Tools

We may use analytics tools such as Google Analytics or similar services to understand how visitors interact with our website.

These tools may collect information such as:

* Pages visited

* Time spent on the website

* Device and browser type

* General geographic area

* Traffic source

* User interactions on the website

This information is used to improve website content, design, functionality, and performance.

## 7. How We Share Your Information

We may share your information only when necessary for business, service, legal, or operational purposes.

We may share information with:

* Employees or team members who need it to respond to your inquiry

* Contractors or service professionals involved in your project

* Website hosting providers

* CRM, form, or scheduling platforms

* Communication service providers

* Analytics or security service providers

* Payment processors, if applicable

* Legal or regulatory authorities when required by law

We do not sell, rent, or trade your personal information to unrelated third parties for their own independent marketing purposes.

We do not share, sell, or rent mobile phone information or SMS consent data with third parties or affiliates for their own marketing purposes.

## 8. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

These steps may include secure website hosting, restricted access, security monitoring, password protection, and other reasonable administrative, technical, and physical safeguards.

However, no method of internet transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

## 9. How Long We Keep Your Information

We keep personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining business records, resolving disputes, and complying with legal obligations.

The retention period may vary depending on the type of information and the reason it was collected.

## 10. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

* Request access to the personal information we hold about you

* Request correction of inaccurate information

* Request deletion of your personal information

* Opt out of certain communications

* Ask how your information is used or shared

* Withdraw consent where applicable

To make a privacy request, please contact us through our website contact form or call us at (716) 707-1667.

## 11. Email, SMS, and Phone Communications

If you submit your contact information through our website, you agree that we may contact you by phone or text message regarding your inquiry, estimate request, appointment, or service.

If you opt in to SMS communications, we may send recurring text messages related to service updates, appointment reminders, project status, and promotional offers.

You may opt out of SMS messages at any time by replying “STOP” to any message we send. For help, you may reply “HELP” or contact us through our website contact form or by calling (716) 707-1667.

Message and data rates may apply.

Please note that we may still send non-marketing communications related to your service request, appointment, payment, or project.

## 12. Third-Party Links

Our website may contain links to third-party websites, social media pages, maps, review platforms, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

## 13. Children’s Privacy

Our website and services are intended for general audiences and are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

## 14. Service Area and Location Information

Because we provide local tree care services, we may collect your property address or general service location to determine whether your property is within our service area.

This information is used only for business purposes such as preparing estimates, scheduling appointments, planning service visits, and communicating about your project.

## 15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or privacy practices.

When we update this page, we will revise the “Last Updated” date at the top of the policy. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

## 16. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

**Guardian Tree Care**

Location: Buffalo, NY

Phone: (716) 707-1667

Website: Guardian Tree Care

If you would like to request access to or deletion of your personal data, please contact us through our website contact form or call us at (716) 707-1667